Privacy Policy

🛡️ Privacy Policy

PT Rafexindo Berkah Semesta respects and protects the privacy of your personal data. We only collect necessary information and use it to process orders, ship products, and provide the best possible service.

Information We Collect:

• Full name

• Email address

• Phone number

• Shipping address

• Payment details

• Device information (IP, browser, etc.)

Data Usage:

• To process transactions and deliveries

• To contact you regarding an order

• For security & verification purposes

• For the development of our services

Security:

We use industry-standard data encryption and security protection systems.

Third party:

We only share your information with:

• Payment gateway (eg: Xendit)

• Delivery courier

• Regulators if required by law

Your rights:

• View your data

• Requesting changes or deletions

• Withdraw consent

📧 For privacy requests: mayawati.rfx@gmail.com

⚖️ Legal Disclaimer

The information on this site is general in nature and may change at any time. We are not responsible for any losses resulting from the use of the information displayed. Products and services are subject to change without notice.

🔁 Return & Refund Policy

We accept returns within 3 days of receipt of the item if:

• Item damaged during shipping

• The item does not match the order

Return Terms:

• Product in original condition & unused

• Include proof of purchase

• Returns are sent to our office address

Refund:

• Maximum 14 working days after we receive the returned goods

• Funds are refunded according to the payment method

For return claims: marketing@rafexindo.com